Refund policy
Lunari 30-Day Feel-It Guarantee™
Our Promise to You
We're so confident you'll feel the difference with Lunari that we offer a 30-day money-back guarantee. If you don't experience calmer focus within your first two weeks, we'll refund your product purchase—no questions asked.
How Our Guarantee Works
✅ Try It Risk-Free for 30 Days
- Order your Lunari today
- Take 2 gummies daily as directed
- Feel the calm focus kick in (most feel it within 10-20 minutes)
- If you're not completely satisfied within 30 days, get your money back
📱 Simple Refund Process
Step 1: Record Your Unboxing
- When your package arrives, take a quick video while opening it
- This protects both you and us from shipping issues
- Just 30 seconds on your phone is perfect
Step 2: Give It an Honest Try
- Use Lunari consistently for at least 14 days
- We recommend finishing the entire pouch for best results
- Track how you feel during deep work sessions
Step 3: Request Your Refund (If Needed)
- Email support@lunari.com with your order number
- Include your unboxing video
- We'll process your refund within 48 hours
Keep the Product—It's Yours
Here's the thing: We believe Lunari works so well that even if you request a refund, you'll want to keep using it. That's why we don't require returns. Once you finish the pouch, you might just find yourself ordering more.
Why We Do This Differently
- No return shipping hassles - Keep the product
- No lengthy forms - Just one email
- No arguing or justification - Your satisfaction matters most
- Fast refunds - Processed within 48 hours
What's Covered
✅ Physical product cost (gummies)
✅ All first-time orders (1-pack, 2-pack, or 3-pack bundles)
✅ Shipping costs on orders over $80
✅ Black Friday and special promotional purchases
What's NOT Covered
❌ Digital bonuses (ebooks, planners, trackers, etc.)
❌ Downloaded or accessed digital content
❌ Subscription renewals (each shipment has its own 30-day guarantee)
❌ Repeat purchases after your first order
Important Details
- First-time customers only - Guarantee applies to your initial purchase
- 14-day minimum trial - Give it a real chance to work
- Unboxing video required - Protects against fraud (30 seconds is fine)
- Digital products are final sale - Non-refundable once accessed
- Refund starts from delivery date - Not order date
The Science Behind Our Confidence
We offer 30 days because we know:
- Day 1-7: You'll feel the calm focus difference
- Week 2-3: Your productivity habits transform
- Week 4: It becomes your essential daily ritual
Most customers reorder before day 20. That's how confident we are.
Frequently Asked Questions
Q: Why do I need an unboxing video?
A: This protects both parties from shipping fraud and ensures you received your complete order. Takes 30 seconds, can be deleted after your guarantee period.
Q: Can I get a refund if I only use half?
A: We actually encourage you to use the entire pouch! The more you use, the better you'll understand if Lunari works for you.
Q: How fast will I get my money back?
A: Refunds are processed within 48 hours and appear in your account within 3-7 business days depending on your bank.
Q: What if I bought multiple pouches?
A: The guarantee covers your entire first order, whether that's 1 pouch or our 3-pack BOGO bundle.
Q: Are the digital bonuses refundable?
A: No, digital products (ebooks, planners, trackers) are non-refundable once downloaded or accessed. Your refund covers the physical product only.
Contact Us
Email: support@lunari.com
Response Time: Within 24 hours
Refund Processing: Within 48 hours